Technology
While there is no substitute for meeting with someone in person or calling them on the phone, email and text can aid in creating connection if used correctly. Because these are missing important physical cues be sure to take the time to make sure your intent and tone are clear.
- Keep messages short and concise.
- Match emoji usage to the other person.
- Ask for clarification if you are unsure if the person is upset or call them.
- Never send messages when you are angry or upset.
- Don’t send too many messages without a response back.
- Alert them if the information is sensitive or confidential.
- Assume that any messges sent are on permanent record.
- Consider talking about sensitive or confidential information in person or over the phone.
- Find a spot to talk with minimum background noise.
- Practice active listening.
- Avoid putting people on speakerphone in the presence of others without asking them first.
- Be aware of sensitive topics discussed while in a public setting.
- Only use hands-free while driving.
- Respect the time zone of the other person if you talking long distance.
- If you need to put them on hold ask them if it is okay to do so.
- Keep voicemails concise, clearly spoken, and slow enough to write down any information.
- Never hang up the phone on someone if you are angry.
- End the conversation in a polite tone.